Quality Control

Quality Assurance Philosophy

At Gemmy Wood, quality is not an afterthought — it is built into every step of our manufacturing process. Our 3-stage AQL (Acceptable Quality Level) inspection system ensures that every product leaving our factory meets international standards and your specific requirements.

3-Stage Inspection System

Stage 1: Incoming Material Inspection

  • Moisture content testing (target: ≤12%)
  • Wood grade classification and defect screening
  • Hardware and auxiliary material verification
  • FSC Chain of Custody documentation check

Stage 2: In-Process Quality Control

  • Dimensional accuracy checks at each production stage
  • Surface quality inspection after sanding and finishing
  • Assembly strength and joint integrity testing
  • Color consistency verification across batches

Stage 3: Final Pre-Shipment Inspection

  • 100% visual inspection of finished products
  • Random sampling per AQL standard (Level II, 2.5)
  • Packaging integrity and labeling verification
  • Container loading supervision and documentation

Testing & Standards

Standard Scope Markets
FSC® CoC Wood sourcing traceability Global
EUTR Legal timber verification EU
Lacey Act Legal timber compliance USA
REACH Chemical safety in finishes EU
RoHS Hazardous substance restriction EU
ASTM / EN Furniture safety and durability USA / EU

Moisture Control

Wood moisture content is critical for furniture durability. Our industrial kiln drying process reduces moisture to ≤12%, preventing warping, cracking, and dimensional changes after delivery. Each batch is tested with pin-type and pinless moisture meters before proceeding to production.

Defect Handling Policy

We maintain a transparent defect handling policy:

  • Defective items identified during QC are separated and reworked or rejected
  • Photo documentation of any issues shared with clients in real-time
  • Replacement products manufactured at no additional cost for verified defects
  • Continuous improvement tracking — defect rates analyzed monthly